The questions I get asked

€100 excl. VAT on the first order, around twenty pieces. After that there's no minimum: restock three soaps if that's what you need.

To get an idea, have a look at the sample first order.

Did you get an email from me? Create your access with the address that received it: it opens straight away, no waiting.

Otherwise, by filling in the reseller form with your company number or EU VAT number. I approve every request by hand and reply within 48 hours.

Once your account is open, you log in with your email: a code arrives by email, with no password to remember.

When you order, by card.

Across the whole catalogue as soon as your access is open: purchase price excl. VAT and margin per piece on every product page. I can also send them to you on request.

No. The retail price on sternartica.com is the price I recommend to you, and I stick to it. There's no permanent discount code or clearance outlet to undercut you.

3 to 5 working days. I make and ship everything myself, so I know exactly where your order is.

Shipping is free from €250 excl. VAT. The only long lead time is for custom orders for hotels, which take five weeks.

Yes, across the European Union, with free shipping from €250 excl. VAT there too. I also deliver to Switzerland: €29 per shipment, import duties and taxes paid by the recipient.

Cold-process soaps keep for a long time if stored somewhere dry. Shampoo bars and care products show a period after opening on the packaging.

The ingredients come from organic farming, and the exact proportion is shown on each product page. The finished products don't carry a certification label.

That's the real question. Every product page on the site gives you the sales pitch, the customers to recommend it to and the questions you'll be asked.

I also offer a short training session by phone or video call, with the three or four sentences that unlock the sale. It's free, ask for it whenever you like.

Not on the same street, nor in the same shopping district. Beyond that it depends on the town and the type of shop: a delicatessen and a zero-waste shop don't serve the same customers.

Then it's a different range: I make 20 g guest soaps, unscented and allergen-free, in custom batches. Write to me, the quote is free.